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Frequently Asked Questions 

Do you only support perinatal mental health?

No, our staff and volunteers are specially trained to support all things pregnancy, labour & birth and the early postnatal period, you do not have to have a mental health need to access the service.


Is the support confidential?

Yes, we do not share your information or details of your support without your consent. If we are ever concerned about something we will always endeavour to speak to you about this, however, if doing so would put you or someone else at increased risk, we would do this without consent. This would only be shared with appropriate professionals and not members of the public, friends or family.

We will chat more about this on our first visit to see you and try to answer any questions you may have.


How long can I receive support?

One-to-one support is available throughout pregnancy, labour & birth and up to approximately 12 weeks post-birth. We do often have a waitlist for support, so the earlier you can get a referral in to us the better. 


How do I become a volunteer?

You can apply for a place on our next cohort of volunteers by contacting us! Alternatively, give us a call to have an informal chat! 


Who can refer into the service?

Parents and professionals can refer into the service. For one-to-one support, the person wanting or needing the support must be receiving maternity care at, or under, the Royal Derby Hospital.


Do I need to be referred for community support?

No. Community Support is free & open to all.

If you are a professional and would like us to see someone on a ward at RDH, please give us a call to arrange this.


Are there any charges for support?

No. One-to-one and community support is free to all who access it.


I don’t have a qualification, can I still volunteer?

Yes! You don’t need any qualifications to be a Connected volunteer.


Can I still receive support if I won’t be the primary carer for my baby?

Yes. We will continue to support you whether your baby is in your care or not.


How do I refer into the service?

Whether you are a parent or professional, you can refer into the service via the following link.


What age is the Bump to Baby groups for?

Our groups are best suited to families with a bump or non-crawling/walking baby. 


Are the groups term time only?

Most of our groups run all year through, check out our social media pages or groups section of the website to see any updates. 

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